The GCXA recognized INDEVCO for its innovation, dedication to, and achievements in customer experience during the awards ceremony at the Conrad Hotel in Dubai on 18 February 2020. GCXA named INDEVCO the “CX Professional of the Year” winner from among the two other finalists Capita Dubai Limited and Ras Al Khaimah Economic Zone.
Prior to the award ceremony, 200 customer experience professionals gathered at the hotel to compete for a coveted series of prizes and share experiences, best practices, trends and innovative ideas in the world of customer experience.
Finalists presented to the judges an engaging 15-minute pitch which summarized a complex range of working practices and answered following panel questions. Companies networked with a diverse range of business leaders from all sectors of the economy to share valuable insights on customer experience.
“We are delighted to be the Gold Winner in the ‘Customer Experience Professional of the Year’ category. We enjoyed attending this memorable awards ceremony. It was a much-deserved reward and a recognition of the efforts and improvements we’ve made in customer experience. Gaining a greater appreciation for how INDEVCO is creating easier, more meaningful experiences for our customers is so valuable for us. Thank you to Awards International for organizing the event.” Maya Khalifeh, INDEVCO Customer Experience Manager
As a diversified manufacturing group, INDEVCO produces corrugated, paper, and plastic raw materials and packaging, jumbo tissue rolls, consumer and away-from-home disposables, renewable energy solutions, converting machinery, and CNC machined parts. With sustainable development as a major driver, INDEVCO is dedicated to integrating environmental sustainability in operations, from raw material and energy efficiency to waste management and emission reduction.
The group also heavily engages communities and launches social initiatives to address key UN Sustainable Development Goals (SDGs). Headquartered in Ajaltoun, Lebanon, INDEVCO employs over 10,100 people in the Middle East, Africa, Europe, and the US in 39 manufacturing plants and 40 commercial companies.